ELECT CARE CONSULTANTS

Our Services

Elect Care Consultants Ltd aims to provide exemplary services to both services users and members alike. We pride ourselves on the Standard of care that we deliver. We believe that it is our attention to detail that set us apart from other company. Our service user’s wishes and preferences are continuously maintained through close contact and with our monitoring service.

We will do this by endeavouring to get it right the first time, every time and always exceeding our service users and members expectations.

We are regulated by the Care Quality Commission (CQC).

Services We Provide:

Personal Care

Assistance with getting up washing and dressing
Grooming
Getting ready for bed (TO–FROM)
Food Preparation
Wellbeing
Strip wash in bed
Having shower and bath
Manage continence e.g. Changing pads and removing them.
Laundry/ironing
Supervising Medication

Benefits of our service

We will draw out you support plan with you to match a care worker.
You will keep your independence while we are managing your care
Hourly care visits.
All our staffs are CRB (DABS) check for your safety.
We provide continuity care, with the same care worker.

Practical Care

Companionship and help with structuring activities
General/Light household duties
Errands such as Shopping and Collecting prescriptions
Sitting Services
Liaising with other health professionals
Visiting dentists/opticians/ hairdressers
Accompanying to social activities
Assistance with collecting pensions
Assistance with paying bills
Preparing and cooking meals

Our staffs are imperative to providing a quality service 24 hours a day, 365 days a year. To ensure this, we operate a rigorous recruitment and selection process to identify the best care workers.

Our care worker, management and supervision team are just one of the things that help us to provide excellent care and support service 365 days: 24 hours a day.

The service operates seven days a week from 7am to 7pm. An evening service is also available from 7pm to 11 pm. (It may also be possible to arrange services outside these hours.)

Care in the comfort of your own home.

Our Service Support:

Elderly people who have difficulty looking after themselves.
Other adults who cannot look after themselves due to disability.
People who care for someone else and who need extra help to continue to do so.
People being discharged from hospital who require long or short term help.
People who have a disability or health problem and need additional support.
People with Learning and Physical Disability and their family.
Our visit starts with hourly visits.
In addition to this we provide Respite Care.
We provide care all around London area and Suburb.
We provide care to service users on Direct payment, Personal Budget, Private Service Users
We do accompany oversea visitors to hospital.
Local Authority Contract is welcome.

How can l apply for Elect Care Consultants Ltd?

You can visit us at our office or by telephone, or someone else can apply for you such as relatives, friends, social worker, your GP, Nurse or your neighbour.

To apply for Private Care or any other care parkage please contact:

Manager: Electra Solomon
Elect Care Consultants Ltd
61 Leswin Road
London N16 7NX

Telephone: 0207 254 2000
Mobile: 07956227758
E-mail:admin@electcare.com
Website: www: electcare.com

What do I do next?

Choosing your care from Elect Care Consultants is very straight forward.

Take a look through the leaflet at the services available and select what you need.
Contact Elect Care Consultants to inform them of your needs. They will then arrange a no obligation meeting in your home or day centre with our manager or care co-ordinator so that you can discuss your needs, with your relatives or friends present.
After confirming your choices we will then be able to establish the weekly cost of your care. This information will be clearly presented for you or your representative to sign.
If the cost and details are correct you confirm your requirements and your Support Plan will be put in place as soon as possible.

Equality and Diversity

We aim to be an organisation that values, recognises and responds to the diverse needs of members and those we serve. We adhere to the Equality Act 2010 and will not discriminate against any person or other organisation with particular reference to the protected characteristics

CONFIDENTIALITY

Any information you give us will be held in confidence by Elect Care Consultants in accordance with Data Protection Act 1998.

If we need to discuss this information with anyone else we will usually ask your permission. Please note, however, that Care Quality Commission and the Police may view information about you without your consent.

Please also be aware that Care worker have a duty to report situations where they believe you are, or may be, at risk of abuse. In this instance the appropriate people will be informed on a need to know basis only.

QUALITY ASSURANCE SYSTEM IN PLACE

We pride ourselves on being able to maintain quality across every area of the business. We have put a system in place which covers from day to day operational functions such as :Needs Assessment, Risk Assessment, Support planning, Staff supervision, appraisal, regular spot checks, training and development, service users’ survey, audits, handling of complaints, compliments and comments.

Equal opportunities in service delivery

Elect Care Consultants Ltd is committed to providing services of the highest standard within the resources available for all existing and potential users of our services.

Quality and Equality are core values that underpin all our activities. We believe that promoting equality will enrich our service delivery and ensure that our services are fair and sensitive to people’s needs.

We will strive to ensure that no current or potential services user’s needs are less well met on the grounds of sex, or sexual orientation, race, nationality, ethnic origins, colour, creed, disability, marital status, age, or on any other grounds that cannot be justified.

We aim to ensure that we will respect the ethnic, religious and cultural identity and the individual needs of our service users and promote both effective access to services and sensitivity in the manner in which they are delivered.

We recognise that in order to achieve these aims we must have regards to the views of our service users and we undertake to consult individuals groups, and to have regard to the views and opinions expressed, in planning our services and the manner in which they are to be delivered.

We aim to deliver the best quality service possible to all our customs.